SmallBizGenius Analysis
Allheart receives overwhelmingly negative reviews regarding order fulfillment, customer service, and product quality. Customers frequently report issues with delayed or cancelled orders, incorrect charges, and unhelpful customer service interactions.
Category Breakdown
Scores based on analysis of 67 recent reviews
Order Fulfillment Issues
2.0/10Numerous reviewers report issues with order fulfillment, including cancelled orders without notification, significant delays, and items being out of stock after the order was placed. Many customers state they never received their orders despite being charged, and experienced difficulty resolving the issues with customer service.
40 reviews mention thisCustomer Service
2.5/10Customer service is a major point of concern, with reviewers describing representatives as rude, unhelpful, and providing inconsistent information. Many customers report long wait times to speak with someone, and difficulty getting their issues resolved, including returns, refunds, and order cancellations.
35 reviews mention thisShipping & Delivery
3.0/10Many reviewers complain about slow shipping times, lack of tracking information, and paying extra for expedited shipping that was not honored. Some customers report waiting weeks or months for their orders, and receiving incomplete shipments.
25 reviews mention thisReturns & Refunds
2.0/10The return and refund process is frequently criticized, with customers reporting difficulty returning items, receiving incorrect refund amounts, and being denied returns due to embroidery or sale items. Several reviewers claim they were lied to about the status of their refunds.
20 reviews mention thisProduct Quality & Sizing
3.5/10Several reviewers express dissatisfaction with the quality of the scrubs and lab coats, describing them as cheaply made, with stiff material and odd sizing. Some customers report receiving items that were the wrong color or size, and being unable to exchange them.
15 reviews mention thisWebsite Issues
4.0/10A few reviewers mention issues with the website, including inaccurate stock information and problems checking order status. Some customers report that the website stated items were in stock when they were actually on backorder.
5 reviews mention thisPros & Cons
What Customers Love
"I called the customer service number and got an immediate answer. The representative was so kind."
"I have placed orders with this company a few times. They have nice uniforms that fit well and are good quality."
"I ordered scrub tops from this company twice already, and each time, it has been a satisfying experience. The material is of good quality and their products are reasonably priced compared with other uniform companies."
"I can vouch for allheart.com from my buying experience from them and can attest to fact they are a real company where you will not get ripped off. And if you are not pleased with an item and contact them, from my experience, you will get rapid response and a quick resolution to the problem, without them making lame excuses."
"I ordered on All Heart for the first time because they had the brand of pants I wanted for a great price. My order arrived in a timely manner and I received what I paid for."
Common Complaints
"I PLACED AN ORDER ON 1/5/23 AND IT WAS CANCELLED WITHOUT COMMUNICATION. THEN I RE-ORDERED ON 1/9/23 AND THAT ORDER WAS CANCELLED AS WELL."
"Customer service were snotty and rude, I've never once received an update on my order without calling and waiting 45 mind to speak with someone."
"I swear if I ordered from China I’d had received my purchase sooner and cheaper."
"I returned a scrub top that was entirely sized wrong and have been fighting with these people for 3 weeks now over a refund. I'm getting continuously lied to about this refund and when I wrote a review on their website saying that they refused to refund me my money they then blocked me from the site. They are nothing but scammers!!"
"Lab coats and scrubs are the poorest quality I have ever encountered! Cheaply made, stiff material, extremely odd sizing- huge, arms were 5 inches too long!"
Common Questions About Allheart
Answers derived from customer review patterns
Is Allheart legit and trustworthy?
Based on 67 reviews, Allheart's legitimacy is questionable due to numerous reports of order cancellations, shipping delays, and poor customer service. Many customers claim they were charged for items they never received, and had difficulty obtaining refunds. The company's business practices are described as "asinine" and "scammy" by multiple reviewers. While some customers report positive experiences, the overwhelming negative feedback suggests caution when considering Allheart for your small business.
Based on 45 reviewsDoes Allheart have good customer service?
Customer service is a significant pain point for Allheart customers. Many reviewers describe customer service representatives as rude, unhelpful, and providing inconsistent information. Customers report long wait times to speak with someone, and difficulty getting their issues resolved, including returns, refunds, and order cancellations. The negative experiences with customer service contribute to the overall dissatisfaction with Allheart.
Based on 35 reviewsIs Allheart worth it for small business?
Given the numerous negative reviews, Allheart may not be a reliable choice for small businesses. The frequent issues with order fulfillment, shipping delays, and poor customer service could disrupt operations and damage customer relationships. While some customers report positive experiences, the risk of encountering problems appears to be high. Small businesses may want to consider alternative suppliers with more consistent and dependable service.
Based on 50 reviewsWhat is Allheart's return policy like?
Allheart's return policy is frequently criticized for being restrictive and difficult to navigate. Many customers report difficulty returning items, receiving incorrect refund amounts, and being denied returns due to embroidery or sale items. Some reviewers claim they were lied to about the status of their refunds. The negative experiences with returns contribute to the overall dissatisfaction with Allheart.
Based on 20 reviewsWhy are Allheart orders frequently cancelled?
According to customer reviews, Allheart orders are frequently cancelled without explanation or notification. Some customers were told their orders were cancelled for security purposes, while others received no reason at all. This issue is a recurring theme in the negative reviews, and contributes to the overall frustration with Allheart's service.
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